Frequently Asked Questions
Everything you need to know about your order and our products.
When will my order ship?
Standard orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original, unworn condition with all tags attached. Please note that certain items like cosmetics or intimate apparel may be final sale for hygiene reasons.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a link to your tracking information. You can also log into your account on our website to view your order status.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the beauty products cruelty-free?
Yes, all beauty and fragrance products available in our store are 100% cruelty-free and are not tested on animals.